Return
Returns & Refunds
We want you to love your DottiGlow finds. If there is an issue with your order, please contact us so we can help.
Return Eligibility
Eligible items must be unused, unopened when applicable, and in their original condition.
For hygiene reasons, some beauty accessories, hair accessories, and personal-use items may not be eligible for return once opened, worn, or used.
Return Window
Please contact us within 14 days of delivery if you need help with a return or order issue.
Damaged Or Incorrect Items
If your item arrives damaged or you received the wrong item, contact us with your order number and clear photos of the issue.
Refunds
Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Shipping Costs
Original shipping costs are non-refundable unless the return is due to our error.
Final Sale Items
Items marked final sale, clearance, or promotional live deal may not be eligible for return unless they arrive damaged or incorrect.
s & Refunds