FAQ

What does DottiGlow sell?

DottiGlow curates practical, lightweight everyday finds for pets, home, kitchen, DIY projects, handmade-style gifts, and personal care. We focus on items that are easy to use, easy to store, and helpful in daily life.

Are TikTok Live deals different from regular products?

Some TikTok Live products may have limited-time pricing, bundle offers, or limited inventory. If you see an item during a live session, we recommend ordering while it is available.

How do I choose the right product?

Please check the product photos, size details, materials, and usage notes before ordering. For pet care products, always follow the product label and consult a veterinarian if your pet has a health concern or sensitive condition.

When will my order ship?

Most orders are prepared within 1-3 business days. After your order ships, you will receive a tracking number by email when tracking is available.

Can I change or cancel my order?

If your order has not been processed yet, contact us as soon as possible. Once an order has shipped, we may not be able to change the address, item, or quantity.

What is your return policy?

Unused items in their original condition may be eligible for return according to our Returns & Refunds page. Some personal care, pet care, final sale, or hygiene-related items may not be returnable once opened.

What if my item arrives damaged or incorrect?

Please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will review the issue and help with the next step.